We are Folio Apparel Sdn Bhd (202662-H) (“FASB”), having our registered office at 56-2-1, Jalan Medan Putra 3, Medan Putra Business Centre, Bandar Sri Menjalara, 52200 Kuala Lumpur.
You can contact us by emailing to us at [email protected] or WhatsApp us at (+60)16 2119 121.
Accessing The Site
By browsing or accessing this Site in any way, you are agreeing to be bound by these Terms and Conditions (“T&Cs”) applicable to e-style.my (the “Site”). Folio Apparel Sdn Bhd (“FASB”) reserves the right to modify the T&Cs at any time without prior notice. By using our Site, you indicate that you accept these T&Cs and that you agree to abide by them. If you do not accept these T&Cs, please leave this Site and discontinue use immediately.
Conformity of Goods
Every care is taken to ensure that the description, colour, material and information of all our products shown on the Site is correct. However, the actual product colour may vary from the images as seen in our Site due to lighting, your browser software or quality of your monitor etc. If on receiving the product and you have any cause for dissatisfaction, kindly contact us for further clarifications.
FASB or its content providers are the owner of all intellectual property rights of all the content in the Site such as graphics, logos, images, audio, campaign titles and texts and is protected by copyright and all worldwide rights. You may download and store the content solely for your personal use only. You are not permitted to copy, broadcast, download, show or play in public, adapt or change in any way the content of the Site for other purpose whatsoever without prior written consent of FASB and its licensors.
You are strictly prohibited from misusing our Site as follows:-
- Publishing any materials in this Site on any other media
- To extract any data from the Site for any purpose
- Post any material on the Site which is offensive or obscene or sending unsolicited advertisement or promotional materials
FASB reserves the right to report any breach to the relevant law enforcement authorities.
If you have made a purchase on our Site, you hereby agree that FASB may send you periodical news on promotions, sales or latest fashion information via e-mail or Whatsapp. If you wish to opt-out from receiving such information from us, you may click “unsubscribe” link in the e-mail which we might send to you.
Links To Third-Party Sites
FASB may provide links to third-party Sites that are not affiliated, owned or controlled by FASB. This may include third party payment gateways. You hereby agree that you are accessing these links at your own risk and will not hold FASB responsible for the content on the third-party linked sites or for any damage that may arise and/or for any transaction performed at these sites.
Personal Data Protection
Orders received on the Site are subject to availability. Acknowledgement of orders received is not a guarantee of delivery. You will be informed as soon as possible if we are unable to deliver the product to you and a full refund will be given.
Orders are generally delivered within 3-5 business days within Malaysia. For orders placed outside of business days, delivery time maybe extended by 1-2 business days.
Business days are Monday – Friday, excluding Saturdays, Sundays and Public Holidays in Malaysia.
Please refer to Shipping Information for details on delivery charges.
Failure in Delivery
Failure in delivery may arise due to incorrect address given or you are not available to receive the product during attempted delivery. In such instances, the courier service will either attempt another delivery at the same address, return the package to the local sorting hub or return the package to FASB.
In the event of delivery failure, kindly contact our customer service at [email protected] for further assistance.
Once your package has been despatched from our warehouse, you will receive a shipping confirmation email with your tracking number and link to track your package online.
It can take between 24 – 48 hours for tracking information to be updated on the tracking system.
FASB endeavours to deliver your order to you based on Delivery as stipulated above. However, unexpected delays may arise in the following circumstances:-
- The order was placed during sales and promotional periods
- The order was placed outside of our business days (weekends and public holidays)
- Payment did not come through when it is due
- The order was for more than one product. Your order may arrive in separate packages on different days.
Cancellation of Order
If you wish to cancel your order, please contact our customer service at [email protected] or WhatsApp us at (+60)16 2119 121. You will not be charged for any cancellation fee. However, if the order has been despatched, no cancellation will be entertained. Instead, the product must be returned according to our Return, Exchange and Refund guidelines.
FASB also reserves the right to cancel your order if the payment due is not made on time.
Return, Exchange and Refund
FASB hope that all customers are happy with their purchases. However, if you have any cause for dissatisfaction with the products purchased, you may return them to us provided the guidelines in our Return, Exchange and Refund policies are met.
Acceptance and Risk
Upon delivery of the product by the courier service to you, the risk of product shall then be passed over to you. Unless you contact us within 10 days (Malaysia) and 15 days (Singapore) from the date of delivery, it is deemed that you have accepted the product as being in good condition.
The content on this Site are subject to change from time to time without prior notice. However, FASB is not obligated to update the Site and shall not be held liable for any typo error, omissions, inaccuracy relating to product information, pricing or other contents. However, we endeavour to check and update our Site frequently for accuracy and to minimise and avoid such errors.
These T&Cs constitute the entire agreement between FASB and you in relation to your use of this Site and supersedes all prior understandings and agreements, if any.
Nothing in these T&Cs shall create or deemed to have created a relationship of employer and employee between FASB and you.
FASB shall not be liable or be held liable for any breach if FASB fails to perform any of its obligations under these T&Cs by a force majeure event(s).
Governing Law and Jurisdiction
These T&Cs shall be governed by and interpreted in accordance with the laws of Malaysia.